What is your privacy policy?


POP AUDIO PRIVACY POLICY

Updated: 17th May 2018

Pop Audio recognises and respects the privacy rights of individuals with regards to their personal data. This Privacy Policy (“Policy”) explains what type of personal data we may collect from you and how we use it.
Your privacy is important to us. If you have any questions concerning Pop Audio’s privacy practices or wish to access or correct personal data that Pop Audio has collected from you, please contact us as described in the “How to Contact Us” section below.

Pop Audio is a UK based company operating within the UK, Europe, North America and Asia. Pop Audio is registered in England as Pop Audio Ltd, Crooks Hall, Boyton End, Stoke by Clare, Suffolk, CO10 8TD.

Any information you submit to us will only be used by Pop Audio, the services that we use or subsidiary and will not be passed on to a 3rd Party without your prior consent.

This Privacy Policy applies to Pop Audio’s website, social media pages and online newsletter request form, as well as other customer instigated enquiries. Any person using these communication methods, either manually or via an automated device or program, shall be considered a “User.”

All Users are bound to the terms of this Policy. Your use of Pop Audio’s website and online newsletter request form means you consent to the collection and use of your personal data as described in this Policy. 

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PERSONAL DATA WE COLLECT AND USE

Pop Audio collects personal data to operate effectively and provide you with the best experiences from us. You may provide some of this data directly to Pop Audio through the online newsletter request form, at events or via telephone enquiries. Wherever required or appropriate, Pop Audio will obtain consent for the processing of your personal data for the purposes outlined in this Policy.

The type of personal data we collect depends on the interactions you have with Pop Audio. These may include:
Name and contact data: We may collect your name, company name, job title, postal address, email address, telephone number and other similar contact data

Demographic data: We may collect data about you such as your age, gender, country of origin or residence, and preferred language
Interests and favourites: We may collect data about your professional or personal interests and favourites, such as the websites you visit, etc.
Financial data: We may collect data necessary to process payments, such as a bank account or credit card number.
Usage data: We may collect data about how you and your device interact with us, such as time spent on our website, which pages you have visited etc.
Relationship and interaction data: We may collect data about our discussions and meetings, such as when you contact us for information
Location data: We may collect data about your location, which will be imprecise information for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postcode level.

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HOW WE USE PERSONAL DATA

Pop Audio uses the personal data we collect for a number of purposes:
To communicate with you regarding any requests you have instigated
To contact you periodically to provide you with marketing and promotional material
To send administrative information to you, such as any changes to our services
To personalise your experience when working with Pop Audio by presenting products tailored to you
For our business purposes, such as data analysis, audits, developing new products, determining the effectiveness of our promotional campaigns, conducting surveys, and operating and expanding our business activities
To better understand how our products and services impact you, to track and respond to any queries or concerns
To offer special events or promotions – these will have their own privacy policies and/or informed consent forms that explain how personal data you provide will be processed in connection with these events or promotions

As Pop Audio believes necessary or appropriate:
under applicable law, including laws outside your country of residence
to comply with legal process
to respond to requests from public or government authorities, including authorities outside your country of residence
to enforce our terms and conditions
to protect our operations
to protect our rights, privacy, safety or property, you or others
to allow us to pursue available remedies or limit the damages that we may incur.

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WHO WE SHARE PERSONAL DATA WITH

We will only share your personal data, with your consent, to complete any transaction or provide any service that you have requested or authorised. We will not sell, distribute or lease your personal information to third parties unless we have your permission, the company merges/reorganises is acquired or are required by law to do so. This may include laws outside your country of residence, to comply with a subpoena, or a legal process.

If you have requested Pop Audio’s newsletter, then the email address you have provided will be forwarded to MailChimp who provide our email marketing services. MailChimp is a third party data processor who has their own privacy policy to which your data will apply too. Please see https://mailchimp.com/legal/privacy/ for MailChimp’s privacy policy.

We also use a number of other third party services to fulfil certain parts of our services to you. These include payment gateways and a location finder to help locate your nearest Pop Audio retailer. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and you. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

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HOW AND WHERE WE STORE YOUR PERSONAL DATA

Pop Audio uses Shopify for its webstore hosting which uses secure servers using the Secure Sockets Layer (SSL) protocol for data encryption and decryption to protect data from unauthorised interception. Any personal data provided to Pop Audio is stored through Shopify’s data storage, databases and the general Shopify application.

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RETENTION PERIOD

Pop Audio will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. You have the right to know and inquire about what personal data we have collected about you. In addition, you have the right to request correction or deletion of such personal data. Please see our Data Protection Policy for more details. Your email address will remain with MailChimp for as long as Pop Audio use their services for email marketing or you specifically request to be removed from the distribution list. You can do this via the unsubscribe links contained in the newsletters or request removal via communication methods outlined in the ‘How to Contact Us’ section of this policy. While your email address remains within the MailChimp database, you will receive periodic (approximately 15 times a year) newsletter-style emails from us.

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CHILDREN

While in some instances we may collect personal data about children this will only be when provided by and consent given by a parent or guardian. Subscribing to Pop Audio’s newsletter is for people over 16 years of age. Pop Audio does not otherwise knowingly solicit data from, or market to, children. If a parent or guardian becomes aware that his or her child has provided us with personal information, he or she should contact us as described in the “How to Contact Us” section below to enable us to action deletion of such personal data.  We will take reasonable steps to delete such information from our database within a reasonable time.

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

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NOTIFICATION PERIODS

In the event your personal data is accessed, lost, or stolen by an unauthorised third party, Pop Audio will make efforts to notify you to the extent required by law. Pop Audio will disclose to you the personal data that was accessed/disclosed using the contact information you will have previously provided to us.

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SOCIAL NETWORKS

Pop Audio is visible on social networking sites and may gain your personal data via your interaction with the Pop Audio pages. Pop Audio may follow up any posts on social networking sites and follow the correct procedures regarding obtaining personal data from you if you have not already given it to us. When using social networking sites, please be careful about what personal data you share with others.

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EXTERNAL WEBSITES

Pop Audio’s website includes both internal and external websites.  The external website links that Pop Audio suggests are relevant to the content that they are linking from or are useful for our visitors. Pop Audio is not responsible for the content on external websites that are linked to from our site. Pop Audio do not link to external sites in return for cash, services or any other payment in kind – links are selected purely based on the relevance of their content for our audience.

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COOKIES

Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. Pop Audio uses open source analytics software from SAS. This measures the performance of our site and to ensure that it best meets our visitors’ needs. Google Analytics are used to compile information about visitors’ use of the domain, statistical reports on website activity, and provide other services related to the site and internet use activity. The information is completely anonymous and Pop Audio cannot track who the user is.

The following cookies are used on our website:
_utma, _utmb, _utmc and _utmz – used for our Google Analytics. _utmc is a temporary cookies and is deleted once your browser is shut.
PHPSESSID – a temporary cookie and is deleted once your browser is shut.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
The Pop Audio website uses cookies that do not contain any information that personally identifies you, and does not give Pop Audio access to your computer or any information about you.
You have a variety of tools to control cookies and similar technologies, including browser controls to block and delete cookies:
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”. Blocking cookies will have a negative impact upon the usability of some websites.
Your browser settings may impact your experience on the Pop Audio website.
Pop Audio’s cookies provide services and help collect data.  This data allows Pop Audio to, among other things, identify your IP address, browser type, domain name, referring URL’s, store your preferences and settings and in future, if a secure log in areas developed on our website, enable you to sign-in easier, allow us to recognise you when you return to our site and provide you with a more customised experience.

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HOW TO CONTACT US

Pop Audio is happy to answer any questions or comments you may have regarding this Policy or its implementation. Please use the contact details below. We will use reasonable efforts to resolve or address your concern. Please note that email communications are not always secure, so please do not include sensitive information in your emails to us.

Pop Audio

Crooks Hall
Boyton End
Stoke by Clare
Suffolk
CO10 8TD

Tel: 01223 926305

Please use the Contact Us Form or our social media channels should you have any queries https://www.popaudio.co.uk/pages/contact-us 


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UPDATES TO OUR PRIVACY POLICY

Pop Audio may update this Policy from time to time. Please check this Policy periodically for changes. If we make any changes, the updated Policy will be posted with a revised effective date. We encourage you to periodically review this page for the latest information on our privacy practices.
Your continued use of our Services following the posting of changes to the Policy will mean you accept those changes.

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